Collecting customer feedback is essential for understanding your audience and improving your products or services. Automating this process can save time and ensure consistent data collection. Integrating Make (formerly Integromat) with Typeform allows you to automate the generation of customer feedback reports seamlessly.

Understanding the Tools

Make is a powerful automation platform that connects various apps and services to automate workflows. Typeform is a popular tool for creating engaging and user-friendly surveys. Combining these tools enables you to collect feedback efficiently and generate reports automatically.

Setting Up Typeform for Feedback Collection

First, create a Typeform survey tailored to gather the specific feedback you need. Keep questions clear and concise to encourage completion. Once your form is ready, publish it and obtain the form URL or embed code for sharing.

Creating Your Typeform

  • Log in to your Typeform account.
  • Click on "Create Typeform" and choose a blank template or a pre-designed one.
  • Add questions relevant to your feedback goals.
  • Configure settings such as notifications and thank you screens.
  • Publish the form and copy the share link.

Connecting Typeform to Make

Next, set up an automation scenario in Make to listen for new responses on your Typeform. This involves creating a scenario with the Typeform module and connecting it to your Typeform account.

Creating the Make Scenario

  • Log in to your Make account.
  • Click on "Create a new scenario."
  • Add the Typeform module and select "Watch Responses."
  • Connect your Typeform account and select your survey form.
  • Set the trigger to activate when new responses are received.

Automating Report Generation

With the trigger in place, you can add modules to process the response data and generate reports. You might use Google Sheets, Google Docs, or other tools to compile feedback into a structured report.

Creating the Report Workflow

  • Add a Google Sheets module to record responses automatically.
  • Configure the module to create a new row with response data.
  • Optionally, add a Google Docs module to generate a formatted report document.
  • Set up email modules to send reports to stakeholders automatically.

Finalizing and Testing the Automation

Before activating the scenario, test it thoroughly. Submit a test response through your Typeform and verify that data appears correctly in your report. Make adjustments as needed to ensure accuracy and completeness.

Once satisfied, activate the scenario. Your customer feedback will now be collected and reported automatically, saving you time and ensuring consistent data analysis.

Benefits of Automation

  • Save time by eliminating manual data entry.
  • Ensure timely and consistent reporting.
  • Improve data accuracy with automated processes.
  • Gain insights faster to make informed decisions.

By integrating Make and Typeform, businesses can streamline their customer feedback collection and reporting processes, leading to better customer insights and improved service quality.